What is your appliance doing?
A gas burner keeps clicking
Say whether this happens during ignition or continues after normal lighting. If you smell gas, leave the area and contact the utility or emergency services from a safe location.
An induction zone won't recognize a pan
Mention whether a pan that previously worked is now rejected and whether other zones behave normally. Use only cookware checks described in the owner's manual.
The controls respond but a zone stays cold
Identify the zone and any symbol on the display. A photo of the control layout helps distinguish similar-looking appliances.
What the repair assessment needs to establish
Cooktop service begins with the type of heat source and the scope of the fault. One affected zone, an unresponsive control panel and an appliance with no power lead to different checks. The visible glass or burner layout alone doesn't identify the required repair.
Before your service visit
Clear pots from the cooled surface. Don't lift the cooktop out of the counter or access wiring underneath. Include any recent spill, cleaning or installation work in your notes, and mention a crack in the glass before using the appliance again.